Technical service & support —
Performance-driven
service & expertise
At Pro-Line Automation Systems, we understand that technical service is essential, and that you need more than just a help line. As your strategic partner, we are committed to maintaining the productivity and performance of your operations.
What sets our service apart?
A North American-based support team
Our experienced technicians are based right here in North America. We speak your language, understand your time zones, and respond quickly, without translation or delays.
In-depth product expertise
No one knows Pro-Line machines better than we do. Our technicians are factory trained specialists who work directly with our engineering and production teams. Whether it’s diagnostics, troubleshooting, or performance optimization, we bring unmatched product knowledge to every call.
Remote diagnostics & live assistance
With advanced remote access tools, many issues can be diagnosed and resolved without an on-site visit. You speak directly to a technician who looks at your system and helps you get back up and running quickly.
Fast direct access
No call centers. No endless menus. When you contact us, you’re connected directly to someone who can help, usually on the same day.
On-site support when you need it!
If the situation requires it, our field technicians can be dispatched to your premises. We arrive with the tools and expertise needed to resolve the issue and prevent it from happening again.
Need support now? (888) 776-9353
Support available Monday to Friday
8 AM to 5 PM, EST UTC-5h
service@prolineautomation.com
Proactive, not just reactive
We’re not just there when things go wrong. Our team offers:
Preventive Maintenance Programs
Operator Training & Retraining
System Optimization Reviews
Installation & Commissioning Assistance
Spare Parts Recommendations
Our mission: zero downtime
When you invest in Pro-Line equipment, you get the support of a team that is as committed to your success as you are. Our technical service Department is at the heart of this commitment: responsive, knowledgeable, and focused on up-time.